Returns Policy

We offer the statutory 14 day return limit, full details below. 


Return address:

Board Game Den Ltd (T/A My Board Game Library)

Hamond Court

Queenshurst Square

Kingston Upon Thames

United Kingdom

KT2 5FX

 

Orders cancelled.

If the item is undamaged, completely unopened and unused in the original wrapping exactly as received, then you may return the item as unwanted for up to 14 days from the date you receive it! 

You will be responsible for postage costs and ensuring the item reaches us in the same condition received.

Please note that if the item returned does not satisfy these requirements, we will not accept it.

This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Board Game Den Ltd (Trading as My Board Game Library.) You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

This policy will NOT apply to trading card products including single cards and any other non-sealed products, the normal 14 days statutory returns period will apply here instead. 

This is due to the volatility of trading card game product market prices. 

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

Trading card game products include Pokémon, Magic the Gathering, Yu-Gi-Oh! sealed products and single cards. Other games such as Flesh and Blood, Digimon and Cardfight!! Vanguard are also included under this provision. Any game that has booster packs and single cards that fluctuate in price we are classing as a Trading card game product under this policy. 

The enhanced policy will apply primarily to board games and miniature games that are eminently resell-able past their release dates. 

 
Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. This only applies to new items purchased.

Special note: Damaged cards inside blind packed products like Booster packs.

In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individual cards inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card, but note they have no duty to do so.

Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at support@myboardgamelibrary.com. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.

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